Last updated: [October 27th, 2025]
Thank you for shopping with Peak Grounding. If you’re not completely satisfied with your purchase, we’re here to help!
You may request a return within 30 days of delivery (based on the carrier’s delivery date).
The item must be
A proof of purchase (order number or receipt) is required.
Returns must be authorized by us via email before shipping back or no refund may be issued. Items returned with missing parts, damage, or excessive wear may be subject to a partial refund or denied.
For change-of-mind or non-defective returns, the buyer pays for return shipping.
If we sent the wrong, defective, or damaged item, Peak Grounding will provide a prepaid label and cover return shipping.
Please inspect your order upon delivery and contact us within 7 days if the item is defective, damaged, or if you received the wrong item.
Please email support@peakgrounding.com with your order number and clear photos of the issue and packaging to start the return process.
If determined to be damaged or defective, Peak Grounding will cover return shipping by providing a prepaid label for the items. Any shipping charges originating on the customer's behalf are not Peak Grounding's responsibility and will not be reimbursed.
(example: customer does not use the provided prepaid label and instead purchases a label directly with a carrier, then requests the label's purchase cost to be reimbursed.)
Please email support@peakgrounding.com with your order number and clear photos of the issue and packaging to start the return process within 30 days.
Peak Grounding will then authorize the return via email and provide instructions for mailing the item. We do not charge any restocking or other fees, however, the customer is responsible for paying for return shipping.
Once your return is received and inspected, we’ll email you about the approval or rejection of your refund.
Approved refunds are issued to your original payment method within 3–10 business days after processing.
Note: Original shipping charges are non-refundable, except for returns of wrong, defective, or damaged items.
Exchanges follow the same process as other returns. The fastest way to get the item you want is to return the original item (once approved) and place a new order.
We do not offer any intermediary products to be shipped out while an exchange is being processed. However, we will do our best to expedite shipping out any orders related to exchanges to minimize any down time! Be sure to tell us about the new order via support@peakgrounding.com or include the returned order number in the notes section of the new order.
Personalized, customized, or made-to-order items.
Clearance and “final sale” items labeled as non-returnable.
Gift cards and downloadable/digital products.
Please email support@peakgrounding.com with your order number and clear photos of the issue and packaging to start the return process within 30 days.
Peak Grounding will then authorize the return via email and provide instructions for mailing the item, depending on the type of return.
Once your return is received and inspected, we’ll email you about the approval or rejection of your refund.
Approved refunds are issued to your original payment method within 3–10 business days after processing.
